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Return and withdrawal

Right of withdrawal

In accordance to actual e-commerce laws, if the Customer is a consumer (viz. a natural person who purchases the goods for purposes that do not relate to his own professional activity, or rather he does not make the purchase specifying, in the order form to New Works Webtech Srl, a VAT No. reference) then he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty without prejudice to what is specified at following point The Customer, to exercise this right, must send New Works Webtech Srl a written notice of this intention within 14 days of date of receipt of the goods. This notice must be sent by registered letter with return receipt addressed to:

New Works Webtech
(Servizio Clienti Ciaomoto.it)
Via Oltrecolle 129
22100 Como (Italia)

or by telegram or e-mail again sent within the aforementioned term of 14 days. Once the above-mentioned withdrawal notice has been received the New Works Webtech Srl Customer Service shall promptly give the Customer instructions for return of the goods which must be received by ciaomoto.it within 14 days of the date of authorization. The right of withdrawal is in any case subject to the following conditions:

  • the right shall apply only for the entire purchased product;
  • the goods purchased must be whole and returned in their original package, compete in all their parts (including packaging and documentation (if any), etc...);
  • in no case shall labels or adhesive tapes be applied directly onto the original product package;
  • shipping charges for return of the goods are to be charged to the Customer. When returning from countries outside the EU all the costs of transportation, customs and VAT are charged to the consumer;
  • shipment, until certification that receipt by our warehouse has taken place, is under the entire responsibility of the Customer.

If the goods are damaged during transportation ciaomoto.it shall notify the Customer thereof (within the 5th day of receipt of the goods at its own warehouses) so as to permit the Customer to promptly give notice to the carrier he selected and obtain refund of the value of the goods (if insured). In this case the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. New Works Webtech Srl in no way answers for damages or theft/loss of goods returned by uninsured shipments. When the product arrives (at the warehouse), it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged, ciaomoto.it shall deduct a percentage from the refund, in any case not greater than 10% of the value of the refund, as compensation for restoration costs. Except for any charges for restoring damages caused to the original packing, New Works Webtech Srl shall refund the Customer the full amount that has already been paid, with the exclusion of shipping charges, within 14 days of return of the goods. The reimboursament will be made by ciaomoto.it on the credit card or paypal account used by the customer. Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in all those cases where New Works Webtech Srl ascertains that:

  • the original internal packing and/or external packaging are missing;
  • accessory product components are missing (accessories, parts, ...);
  • the product is damaged for causes other than its transport.

When the right of withdrawal is cancelled New Works Webtech Srl shall return the purchased goods to the Customer, charging him for shipping charges. All claims must be addressed to:

New Works Webtech
(Servizio Clienti Ciaomoto.it)
Via Oltrecolle 129
22100 Como (Italia)

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